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Status of the
LTO Quality
Management
Program as of
December 31,
2007 |
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In
compliance
with
Executive
Order
605,
s.
2007
and
in
pursuit
of
the
vision
to
be a
model
agency
that
provides
quality
service
to
the
public
,
the
Land
Transportation
Office
continues
in
its
journey
to
excellence
through
the
LTO
Quality
Management
Program.
A.
Continuing
certification
to
ISO
9001:2000
Quality
Management
System
in
17
LTO
offices
:
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Region |
Agency Name |
Date of certification |
|
CO |
Central Office License Section |
April 12, 2005 |
|
NCR |
Quezon City Licensing Center |
April 12, 2005 |
|
NCR |
Manila Licensing Center |
April 10, 2006 |
|
III |
San Fernando Licensing Center |
April 10, 2006 |
|
NCR |
DLRC-Cubao |
April 10, 2006 |
|
I |
San Fernando La Union Licensing Center |
April 24, 2007 |
|
NCR |
Pasay City Licensing Center |
April 24, 2007 |
|
NCR |
Las Pinas Licensing Extension Office |
April 24, 2007 |
|
NCR |
DLRC-Ayala |
April 24, 2007 |
|
NCR |
DLRC-Alabang |
April 24, 2007 |
|
IV-A |
Binan District Office |
April 24, 2007 |
|
IV-A |
Binangonan Extension Office |
April 24, 2007 |
|
IV-A |
Cainta Extension Office |
April 24, 2007 |
|
IV-A |
Gumaca District Office |
April 24, 2007 |
|
VIII |
Tacloban City Licensing Center |
April 24, 2007 |
|
X |
Cagayan de Oro Licensing Center |
April 24, 2007 |
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XI |
Metro Davao Licensing Center |
September 25, 2007 |
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B.
Preparation
for
the
ISO
certification
of
49
LTO
Offices
nationwide
by
April
and
September,
2008.
|
Region
|
Agency Name
|
|
|
|
I |
Urdaneta DO, Dagupan DO, Lingayen DO |
|
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II |
Tuguegarao LC, Bayombong DO, Cauyan EO |
|
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III |
Tarlac LC, DLRC-NE Pacific Mall, DLRC-SM Clark, OSS-SM Pampanga, Baliuag DO, Angeles DO, Malolos DO, Bulacan LC, Nueva Ecija LC |
|
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IV-A |
Cavite City LC, Quezon LC, Cavite City DO, Dasmarinas EO, Lipa City DO, Tagaytay EO |
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IV-B |
Calapan DO, Palawan DO |
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V |
Legazpi City DO |
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VI |
Iloilo City LC |
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VII |
Cebu City LC, Tagbilaran City DO |
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VIII |
Ormoc City DO, Calbayog DO, Catbalogan DO |
|
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IX |
Zamboanga City LC |
|
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X |
Camiguin DO, Malaybalay DO |
|
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XI |
DLRC-SM Davao, Tagum DO |
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XII |
Cotabato City DO |
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NCR |
Kalookan LC, DLRC-Metropoint, DLRC-Araneta, DLRC-SM Hypermart, DLRC-Robinson Metro East, Pasig DO, Makati DO, Manila East DO, Valenzuela DO, Quezon City DO, Eastern LC |
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CAR |
Baguio City LC |
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CARAGA |
Butuan City DO |
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C.
Continual
improvement
of
the
Quality
Management
System
(QMS)
Management
Reviews
in
the
Regions
and
at
the
Central
Office
are
regularly
conducted
to
evaluate
the
performance
of
the
QMS.
This
activity
which
is
initiated
by
top
management
is
effective
in
generating
new
ideas,
resolving
issues
and
making
new
plans
for
system
improvement.
Internal
quality
audit
of
the
49
sites
is
presently
underway.
Internal
quality
auditors
of
the
Central
Office
are
working
together
with
equally-trained
regional
auditors
to
ensure
quality
audits.
Favorable
results
were
obtained
from
the
4th
Quarter
Customer
Satisfaction
Survey
which
was
administered
in
17
certified
sites.
On
the
average,
ninety
seven
percent
(97%)
of
the
customers
were
satisfied
with
the
services
we
offer.
The
frequently
mentioned
suggestions
are
infrastructure-related,
i.e.
enhancement
of
the
waiting
areas,
observance
of
the
queueing
system
and
the
presence
of
fixers.
These
issues
shall
be
evaluated
and
resolved
by
top
management
in
the
1st
Quarter
2008
Management
Review.
The
top
management
meeting
between
LTO
and
its
service
providers
(Stradcom
Corporation
and
Amalgamated
Motors
Phils.
Inc.)
which
was
held
last
August
28,
2007
generated
significant
results.
These
providers
committed
to
deliver
the
infrastructure
and
materials
requirements
of
the
QMS
within
the
agreed
timetable.
D.
Continual
training
and
organizational
development
We
have
a
continuous
training
program
in
frontline
servicing,
integrity
development,
internal
quality
auditing,
QMS
guidelines
and
procedures
and
ISO
9001:2000.
There
is
an
expected
increase
of
training
schedules
in
2008
because
of
the
expansion
of
the
QMS
in
49
more
agencies
nationwide.
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